Returns & Shipping

Returns Policy

Returns and Exchanges

At Digital Tech Haven, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a straightforward returns and exchange policy:

1. Eligibility for Returns

  • Products can be returned within 14 days from the date of delivery.
  • The product must be in new, unused condition with all original packaging, accessories, and manuals.
  • The item must not be damaged or altered.
  • For faulty or defective products, returns are accepted within 30 days of delivery.

2. Non-returnable Items 

  • Gift cards
  • Opened or used kitchen appliances and electronic items, unless defective
  • Custom or personalized items

3. How to Return an Item To initiate a return, please contact our customer support team at info@digitaltechaven.co.za with your order number and a description of the issue. Our team will assist you with the return process.

4. Refund Process Once your return is processed and the item is received, we will issue a refund to your original payment method within 7-14 business days. Shipping charges are non-refundable.

Shipping Policy

Shipping Information

We offer fast and reliable delivery services to get your orders to you in a timely manner. Here’s everything you need to know about shipping at Digital Tech Haven:

1. Shipping Locations We currently ship to all areas within South Africa.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order.
  • Free shipping is available on orders over R3000.

3. Processing Time

  • Orders are processed within 10-14 business days from the date of purchase.
  • Orders will be shipped from our supplier coming out of Hong Kong, so there might be slight delays.
  • You will receive a confirmation email with tracking details once your order has been shipped.

4. Delivery Times

  • Standard delivery typically takes between 10-14 business days.
  • Delivery times may vary depending on your location and the courier.

5. Tracking Your Order After your order has been dispatched, you will receive an email with tracking information so you can monitor the status of your delivery.

6. Damaged or Lost Items If your item arrives damaged or you experience any issues with delivery, please contact our support team immediately at info@digitaltechaven.co.za We will assist in resolving the situation promptly.